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Help

Welcome to our help section. Please click on a topic from the list below - the help for that topic will then appear on the right-hand side of the page.

Alternatively, you can view our Frequently Asked Questions.

Logging in and Registering

Finding Items

Placing your order

Shipping

Your order

Your account

Size Guide

Other

Contacting Us

We hope the information above will answer your question, but you can also email us or call us on 1-877-407-4675.

Logging in and Registering

Registration

If you are new to shopping with Simply Be, then you will need to set up an online access account with us. You can use this account each time you place an order, which will mean you only ever have to enter your details once, and you can view a history of your transactions with us.



The registration process asks you to first enter your email address. You should ensure that this email address is one that is currently actively used by you, as we will send correspondence via email, like registration and order confirmation as well as order updates and if you make any changes to your account details online.



You will then be asked to record your name, date of birth and address. You will also need to give us at least one phone number in case we need to contact you by phone and we'll need you to confirm the email address you already provided to avoid typos.



Once you've done this you’ll need to decide whether or not you want to receive regular communication from us. This can take the form of special promotional offers and discounts and we'll send them either via email, post or we may even contact you by phone. We sometimes also allow specially selected third parties to offer promotions and discounts to our customers. Choose which kind of promotions you wish to receive by checking the relevant checkbox.



At this point, you will also enter a password which will allow you to quickly sign in to the website on future visits. You'll need to enter the password twice to avoid typos. Avoid creating passwords using:

  • Dictionary words in any language. Words in all languages are vulnerable.
  • Words spelled backwards, common misspellings, and abbreviations.
  • Sequences or repeated characters. Examples: 12345678, 222222, abcdefg, or adjacent letters on your keyboard (qwerty).
  • Personal information. Your name, birthday, driver's license, passport number, or similar information.


You should read the Terms & Conditions of the account before checking the checkbox and then clicking 'Register'.

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Logging in

Once you have registered on the website, you can sign in to the site at any time using just your email address and password. You need to sign in, in order to access the checkout and 'My Account', as this area displays confidential information such as your account history and contact details

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Finding Items

Searching for an item

The search facility can be found at the top of every page of the site, and allows you to search for an item using a keyword or item number.



An item number is 7 digits long (e.g. AB123CD) and can be found when you are looking at an item on the website, in the catalog or in a leaflet or advert. Simply type the number into the search box and click go. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.



The search is not case sensitive so you can include lower as well as upper case letters in the search.



You can search for keywords in a particular category by typing in the keyword and selecting the relevant category form the dropdown. For instance if you are looking for black shoes, type 'black' into the search box and select the 'Footwear' category before clicking on 'Go'.

When searching for items using keywords, use words that are likely to be in the name or description of the item.



If your search finds some appropriate items their pictures will be displayed for you to browse through. The number of items in the list will be shown in the 'Search Results' page and you can scroll through the pages in the list using the arrow buttons.



You can choose how many items you want to see on the page by selecting 20, 40 or 60 from the dropdown and you can sort the results by 'Most Relevant'; 'Price (High to Low)'; 'Price (Low to High)'; A-Z and Z-A.

When you find an item you like, click on it for more details.



The keyword search only searches for items. It will not find information within the site, such as 'Shipping Policy or Sizing Guide' (You may instead find what you are looking for in 'Terms & Conditions' and 'Sizing Guide' at the bottom of each page)

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Browsing through our ranges

All of the items in the current catalog, plus many more, can be seen by browsing through the categories near the top of each page. Keep selecting the category or sub-category that interests you most until you reach a page that displays pictures of the first 20 items in your chosen category.



Here you can refine your search by size, price, brand, colour and other item characteristics. So if you want to see all 'black' products you would simply click on 'black' in the left hand navigation under Refine Search. To remove this refinement click on 'Remove' under You Search By.



The number of items in the list will be shown on the page and you can scroll through the pages in the list using the arrow buttons.



You can choose how many items you want to see on the page by selecting 20, 40 or 60 from the dropdown and you can sort the results by 'Most Relevant'; 'Price (High to Low)'; 'Price (Low to High)'; A-Z and Z-A. When you find an item you like, click on it for more details.

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Adding items to your bag

Whether you have found an item through browsing or searching, a page will be displayed showing all of the details for that item. This page may provide links to further information or additional pictures of the item. None of these links will take you away from the item details page - they will simply open a new smaller window, which you can close after viewing the additional information or picture.



If you decide that you are interested in ordering the item, you should select the correct size, color and quantity (not all items have all of these options).



When you are happy with your selections, click on the "Add to Bag" button. You will be informed if the item is out of stock or will take longer than normal to be shipped.



The 'Mini Cart' will then open in the top right hand side of the page. This shows a brief summary of the items you have in your bag. You can choose to view any of the other items currently in the bag by clicking on the item; go to the checkout or continue shopping by clicking the 'Close' button.



If you clicked on the 'Close' button, you may also want to take a look at the matching or complementary items shown in the 'May we also suggest' area of the page. You will also be able to see a list of items you've recently browsed underneath this area and you can scroll through if you've browse more than 2 items.



If you want to tell the World about an item you've found on the Simply Be website, you can click on the Bookmark icon shown below.

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Placing your order

Checking out

Once you have found and added to bag all the products that you want to order, click 'Go to Checkout', where you'll need to log in again and enter your payment details before you can place your order.



Once you've logged in, you'll be directed to the secure checkout page. You'll know it's secure because the website address will start with 'https' and the browser will also display the padlock symbol. Depending on what browser you are using this may appear in your address bar or at the bottom of the page.



The Shipping Address for your order will initially be set so that the order is shipped to your billing address. You can change the shipping address in the checkout by clicking on the 'Edit Shipping Address' link and adding a new one. This address will then be used as the shipping address on this order and subsequent orders. You can change your preferred shipping address and add further ones for each order in this way.



You can also change your billing address by clicking on the 'Edit' link underneath the 'Billing Details' area towards the bottom of the page. Bear in mind that the billing address must match the address of the payment card you use on the order otherwise payment may not be accepted.

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Promotions

Promotion codes are entered by clicking on the 'Redeem a Promotion Code' link in checkout. You will then be taken to a page that will ask to enter a promotion code. If the code is valid you will be returned to the checkout screen and the promotion will be applied. If the promotion code is not valid, a message will appear and you can either try again or click on 'Previous' to return to the checkout without applying the promotion.

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Card Payments

To pay for your order by credit or debit card, enter the relevant details in the 'Payment Details' area.



Your card details will be saved securely for use on future visits unless you check the 'Please do not save payment details for my next order' checkbox. Be assured that these details are stored securely and the full card number will never be displayed on the screen or in any correspondence from us.



Once your payment details have been entered you must acknowledge that you have read and understood our Terms & Conditions by checking the checkbox. Once you have done this, clicking the 'Place Your Order' button which will attempt to confirm payment on your card. Once this is done you will be returned to the Simply Be Order Confirmation page.

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Paypal

You can also make a PayPal payment by selecting the PayPal option. Once you have acknowledged that you have read and understood our Terms & Conditions, you will be taken to the PayPal login page where you can complete the payment. Once this is done you will be returned to the Simply Be Order Confirmation page.

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Be Card

Card holders can pay for their order with their Be Card. Just select Be Card on the payment screen

  • For more information about the Be Card or to apply click here
  • For 'Be Card' standard terms and conditions click here
  • To see the 'Be Card' Credit Card Agreement click here
  • You can manage your 'Be Card' here

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Shipping

Shipping Costs & Delivery Times

Provided the items you order from us are in stock, we aim to ship them to the address you specify within 4–10 business days of dispatch from our warehouse in the UK. Free shipping on all orders of $100 or more. Our standard shipping and handling charge for orders under $100 is $4.95 on each order you place (unless a promotion applies). Once dispatched you will be able to track your order online. A tracking number will be emailed to you once your parcel has reached our couriers.

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Custom Charges

Import duties, which are levied once a shipment reaches your country, may have to be paid. You are responsible for any such charges. Customs charges vary widely from country to country. We recommend you contact your local customs office for further information prior to placing your order. International shipments may be subject to inspections by customs authorities

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Your order

Delivery of your order

Please see our shipping policy for details of expected shipping times. If you have not received your order by the expected date, please contact us with details of the date you placed your order, and the items ordered.

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Returning items

If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition with all tags attached within 30-days of receipt.



Simply Be™ uses SmartLabel™ to make returns easier. All returns will be charged at $4.95. Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office. Please note we cannot accept returns sent by any other method. Original shipping fees are non-refundable. If you have lost or have a damaged SmartLabel&trade please contact our inquiries team to arrange a replacement.



Every parcel we send out includes a packing slip, which lists its contents. When returning an item or items, please fill in, detach and send back to us the return section of the packing slip, following the 'How to Return an Item' instructions. It's important that you return this, or a copy, with your return, as this information will help us to improve our quality control when we examine the returned goods, as well as facilitate a swift refund. If you don't have your return section, simply write on a piece of paper the item number, your reason for returning and your name, address and make sure you enclose it with the goods.



The return will be processed once your goods are received into our UK warehouse. It may take 3-5 working days for the credit to appear on your payment method after the goods have been processed.

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Refund Policy

Depending upon your payment method, refunds will be credited back to your payment card or to your PayPal account. Please see our Returns policy for further information

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Sales Tax

If we are required to charge you state or local sales taxes, these will be added at the time of your order and will be visible at the checkout.

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Cancelling an order

If you'd like to cancel items please call our customer service number at 1-877-407-4675 as soon as possible Monday through Friday 9am to 5pm Eastern Time. Unfortunately, it is not possible to cancel orders through the Website.



We'll do what we can to accommodate your request, but please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged to your credit card. They will, however, be subject to our normal return policy described above should you wish to return them.



Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. Where we notify you that items are backordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you.

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Tracking your order

Previous Orders you have made will appear in the 'Order History' area of 'My Account' You will be able to see a summary of each order you've made and more detail by clicking on 'View Order'. The 'Order Status' will be updated when your order is despatched and you will receive a dispatch confirmation email to your registered email address.

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Your account

Changing your billing address

You can change your billing details and password easily online in the 'My Account' area.



Remember that your billing address must match the address of the payment card you use on an order otherwise payment may not be accepted.



Once you have entered the new details and submitted them, the changes will take effect immediately.

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Changing your shipping address

You can change the shipping address during an order in the checkout by clicking on the 'Edit Shipping Address' link and adding a new one.



You can also add a shipping address in the 'My Account' area by clicking on the 'View Address Book' link. The address book allows you to view or edit any shipping addresses you've previously added and make them the default address (the shipping address that will be displayed on all orders) and it will also allow you to add a new shipping address.

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Changing your email address

You can change your Email Address in 'My Account' by clicking the 'Edit Email Address/Password' link. Your current email address will be displayed and you should enter the new address twice to avoid typos.



Bear in mind that changing your email address will affect your access to the site, as this is required to be entered to log in securely.

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Sizing Guide

Size Guide

Determining the correct size is as important as choosing the perfect outfit or separate.

For your convenience, sizing charts and measuring information are provided for all our products.



Click on the 'Sizing Guide' link that can be found in the bottom right hand side of each page and click on a product category to view the information you need to make a perfect fit. You can also find the link to the Sizing Guide on the product details page.

Other

Request a catalog

When you register online we will automatically send you a catalog. We may also send you the new catalog as it comes out each season. If you would like a catalog and have not received one, please call our customer service number at 1-877-407-4675

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Subscribe to our Newsletter

If you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your Email address in the 'Newsletter' box in the bottom left corner of each page and clicking 'Submit'. We will then send you occasional emails with items we think may interest you.

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