FAQs

Welcome to our Frequently Asked Questions section.

LOGGING IN AND REGISTERING

DO I NEED TO REGISTER WITH YOU TO PLACE AN ORDER

Yes, to place an order with us you need to create an account. If you haven’t already done this when you go to checkout, you will be prompted to. Creating an account means that you can store your billing address, multiple shipping addresses, check your order status and receive exciting updates from Simply Be.

Your account will be protected by a password created by yourself – keep this safe! All passwords need to be a minimum of 6 characters, maximum of 20 characters. This should include at least 1 uppercase letter, 1 lowercase letter and 1 number.

DO I NEED TO PROVIDE MY EMAIL ADDRESS?

Yes, your email address is your unique user name when logging into your account. By providing your email address we can also send you important updates about your order.

I’VE FORGOTTEN MY PASSWORD – WHAT DO I DO?

If you forget your password, click on the 'Forgot Your Password?' link on the login page. Simply enter your email address and we'll email you a link to securely change your password so you can gain access to the site.

HOW CAN I KEEP UP TO DATE WITH SIMPLY BE PRODUCTS AND NEWS?

Registering an online account with us will automatically sign you up to receive promotional offers, new products, latest trends and other services we’d think you’d be interested in! Alternatively, if you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.

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FINDING ITEMS

I WANT TO KNOW MORE ABOUT AN ITEM; EG. SIZING, COLOUR, LENGTH AND MORE. WHERE CAN I FIND THIS INFORMATION?

When clicking and viewing a product, all of this information can be found. We provide an online size guide (with tips on measurement), a care guide, materials used, colour and a full product description.

If you still require further information, please contact us.

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PAYMENT

HOW CAN I PAY FOR MY ORDER?

We accept all major debit and credit cards such as Visa, MasterCard, Maestro, American Express, as well as PayPal, and your local payment methods.

HOW WILL MY PAYMENT SHOW ON MY BANK STATEMENT?

Your card payment transaction for your Simply Be order will appear as ‘GE/Simply Be’.

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DELIVERY

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

View our Delivery and Returns page for more information.

A small number of shipping locations may incur a remote surcharge by the carrier. This is related to an address being in a remote area or considered difficult to serve.

DO I NEED TO PAY DUTIES AND TAXES?

Import duties and taxes may apply upon receipt of international orders. For more information about Delivery & Shipping (including duties and taxes), view our Help Centre.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order ships, you will be sent an email containing tracking information. To track your order please visit our Help Centre.

WHERE DO YOU SHIP TO?

Click here for a list of countries which we ship to, timescales and costs.

HOW CAN I TRACK MY ORDER?

To track your order please visit our Help Centre.

DO YOU DELIVER TO P.O.BOXES?

Yes, we do deliver to P.O. Boxes in most instances.

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RETURNS

HOW DO I RETURN AN ITEM?

To return an item please access our Returns Portal.

HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURNED ITEM(S)?

You will receive an email when the items you have returned reach our hub.

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YOUR ORDER

WILL I RECEIVE CONFIRMATION THAT MY ORDER IS SUCCESSFUL AND ON ITS WAY TO ME?

We will send you an email confirmation shortly after you have placed your order. Here you can find information on what items are in your order; including the size, colour, quantity, stock status and price of each item. The delivery cost and total price of the order will also be displayed.

Once your order has been dispatched from our warehouse, we will send you a second email confirming despatch.

HOW DO I CANCEL AN ORDER?

If you'd like to cancel your order please contact us as soon as possible.

We will do what we can to accommodate your request, but please note that our systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged.

Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion.

WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

If you feel that something is wrong with your order please contact us.

HOW DO I KNOW IF MY ORDER WENT THROUGH?

You will receive an email confirmation shortly after you place your order.

You can also view your orders in the 'Order History' area in 'My Account'. Please note, it may take up to an hour for orders to appear here after they have been placed.

If you feel that your order has not been received by us, please contact us.

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YOUR ACCOUNT

HOW CAN I CHANGE MY PERSONAL ACCOUNT DETAILS?

You can change your billing details, address, email and password easily online in the 'My Account' area.

Remember that your billing address must match the address of the payment card you use on an order otherwise payment may not be accepted.

Please note that for security you cannot change your delivery an address once an order is placed.

HOW CAN I CHANGE MY PASSWORD?

You can change your password in 'My Account' by clicking the ‘Change Password’ link. Simply enter your email address and we'll email you a link to change your password.

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OTHER

IS IT SAFE TO ORDER ONLINE?

It is very safe to order with us at Simply Be! To learn more about the information we collect, how we use it and the safeguards in place we have to protect it, view our privacy policy here.

INTERNET SECURITY

We take steps to try to ensure your personal details remain private. Our privacy policy explains more about what we do.

When you enter the checkout process, the sign-in process, or the account management area, you should be routed through our secure server. Sending information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data.

WHO ARE GLOBAL-E?

Global-e are our secure payment and logistics partner who allow us to ship to our customers all over the world.

HOW CAN I SUBSCRIBE TO YOUR E-NEWSLETTER?

If you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.

DO YOU HAVE A SIZING GUIDE?

Determining the correct size is as important as choosing the perfect outfit or item.

For your convenience, sizing charts and measuring information are provided for all our products.

Click on the sizing guide links that can be found in the footer of this page, and throughout the site, to view the information you need to make a perfect fit. You can also find the link to sizing guides on the product details page.

If you still need help with sizing, please contact us

I HAVE A PROMOTIONAL CODE, HOW DO I USE IT?

When on your Shopping Bag, enter your code in the ‘Add Promotional Code’ box and click ‘Apply’. If the code is valid your promotion will be applied.

If the promotional code is not valid, a message will appear and you can either try again or continue to checkout without applying the promotion. If you are having trouble applying your code we suggest checking if there is an expiry date, minimum order value or particular type of product that the code is applicable to.

WHERE CAN I FIND YOUR TERMS AND CONDITIONS?

You can find our Terms and Conditions here. The link can also be found at the bottom of each page throughout the site.

HOW CAN I UNSUBSCRIBE FROM MARKETING EMAILS?

When a marketing email arrives in your inbox, scroll down to the bottom and click on the 'Unsubscribe' link. This will open a browser window which will allow you unsubscribe.

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CONTACTING US

HOW CAN I CONTACT YOU TO ASK A QUESTION?

We hope the information above will answer your question, but if not you can contact us via our Contact Us Page

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