FAQs

Welcome to our Frequently Asked Questions section.

LOGGING IN AND REGISTERING

DO I NEED TO REGISTER WITH YOU TO PLACE AN ORDER

Yes, to place an order with us you need to create an account. If you haven’t already done this when you go to checkout, you will be prompted to. Creating an account means that you can store your billing address, multiple shipping addresses, check your order status and receive exciting updates from Simply Be.

Your account will be protected by a password created by yourself – keep this safe! All passwords need to be a minimum of 6 characters, maximum of 20 characters. This should include at least 1 uppercase letter, 1 lowercase letter and 1 number.

DO I NEED TO PROVIDE MY EMAIL ADDRESS?

Yes, your email address is your unique user name when logging into your account. By providing your email address we can also send you important updates about your order.

I’VE FORGOTTEN MY PASSWORD – WHAT DO I DO?

If you forget your password, click on the 'Forgot Your Password?' link on the login page. Simply enter your email address and we'll email you a link to securely change your password so you can gain access to the site.

HOW CAN I KEEP UP TO DATE WITH SIMPLY BE PRODUCTS AND NEWS?

Registering an online account with us will automatically sign you up to receive promotional offers, new products, latest trends and other services we’d think you’d be interested in! Alternatively, if you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.

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FINDING ITEMS

I HAVE FOUND AN ITEM I LIKE IN THE CATALOG, HOW CAN I FIND IT ONLINE?

The search facility can be found at the top of every page of the site, and allows you to search for an item using a keyword or item number.

An item number is 7 digits long (e.g. AB123CD) and can be found when you are looking at an item on the website, in the catalog or in a leaflet or advert. Simply type the number into the search box and click the search button. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.

The search is not case sensitive so you can include lower as well as upper case letters in the search.

I WANT TO KNOW MORE ABOUT AN ITEM; EG. SIZING, COLOR, LENGTH AND MORE. WHERE CAN I FIND THIS INFORMATION?

When clicking and viewing a product, all of this information can be found. We provide an online size guide (with tips on measurement), a care guide, materials used, color and a full product description.

We also provide customer reviews so that you can see what our other customers think of the product!

If you still require further information, please contact us.

WHY CAN'T I FIND AN ITEM THAT WAS ADVERTISED?

Our advertised items sell out very fast so that may be why they are not available!

Please ensure you are entering the item number correctly.

An item number is 7 digits long (e.g. AB123CD). Simply type the number into the search box and click the search button. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.

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PAYMENT

HOW CAN I PAY FOR MY ORDER?

We can process payments using Visa, MasterCard, American Express, PayPal and the Simply Be ‘Be Card’.

HOW WILL MY PAYMENT SHOW ON MY BANK STATEMENT?

The payment transaction for your Simply Be order will appear as ‘Speciality Home Shopping (US) Limited’ – this is our trading name.

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DELIVERY

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

We have two shipping methods available:

Standard Untracked

Expedited Tracked

$6.95

(FREE for orders of $60 or above)

$10.95

($4.00 for orders of $60 or above)

7-10 working days (after processing)

3-6 working days (after processing)

Untracked

Fully Tracked

It takes approximately 1 day for your order to be processed and dispatched from our warehouse.

Dependant on stock availability your order may be split into more than one parcel. You will always still only be charged once for delivery.

The stated delivery period within which you will receive your order is approximate.

Goods will be sent to the shipping address you specify in your order.

Please wait 7 days before contacting us if all your items are not delivered together as your goods may arrive on separate days dependant on stock availability.

Your purchases are shipped from our warehouse in Manchester, United Kingdom.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

You will receive an email confirmation when any items from your order have been dispatched and you can check on the status of your order by logging into the Simply Be website and checking the 'Order History' area in 'My Account'.

Dependent on stock availability, some items within your order may be delivered separately.

If you feel that your item has not arrived within the expected period please contact us.

WHERE DO YOU SHIP TO?

We ship to addresses throughout the Continental United States.

HOW CAN I TRACK MY ORDER?

Please note: Only orders placed with ‘Expedited Tracked’ shipping can be tracked after dispatch

You will be emailed a parcel specific tracking number once your parcel has reached our carrier to enable you to follow the journey of your parcel.

WILL A SIGNATURE BE REQUIRED FOR MY DELIVERY?

No, we do not require a signature for your parcel.

MY ORDER HASN’T ARRIVED, COULD YOU TELL ME WHERE IT IS?

For Standard Untracked orders: Please wait 10 working days from dispatch before contacting us. Items may also arrive on separate days due to stock availability. Your dispatch email will tell you about this. If you feel that your order has still not arrived within the expected period please contact us.

For Expedited Tracked orders: You will be emailed a parcel specific tracking number once your parcel has reached our carrier to enable you to follow the journey of your parcel. Alternatively you can track your parcel in the ‘Order History’ area of ‘My Account’. Your order will display a ‘Parcel Tracking’ link. Here you can find updates on the location of your parcel. If you feel that your order has still not arrived within the expected period please contact us.

DO YOU DELIVER TO P.O.BOXES?

Yes, we do deliver to P.O.Boxes.

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RETURNS

HOW DO I RETURN AN ITEM?

Simply Be uses SmartLabel™ to make returns easier. All returns are FREE!

Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office.

Please note we cannot accept returns sent by any other method.

Original shipping fees are non-refundable.

If you have lost or have a damaged SmartLabel™ please contact us to arrange a replacement.

HOW DO I KNOW IF YOU HAVE RECEIVED MY RETURNED ITEM(S)?

You will receive an email when the items you have returned reach our US returns hub. If you feel that the item you returned has not arrived within the expected period please contact us.

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges.

You can return you item(s) to us FREE of charge and place a new order containing your desired item.

Simply Be uses SmartLabel™ to make returns easier.

Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office.

Please note we cannot accept returns sent by any other method.

Original shipping fees are non-refundable.

If you have lost or have a damaged SmartLabel™ please contact us to arrange a replacement.

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YOUR ORDER

WILL I RECEIVE CONFIRMATION THAT MY ORDER IS SUCCESSFUL AND ON ITS WAY TO ME?

We will send you an email confirmation shortly after you have placed your order. Here you can find information on what items are in your order; including the size, color, quantity, stock status and price of each item. The delivery cost and total price of the order will also be displayed.

Once your order has been dispatched from our warehouse, we will send you a second email confirming despatch.

If you feel you have not received these emails please contact us.

HOW DO I CANCEL AN ORDER?

If you'd like to cancel your order or an individual item please call our customer service number on 1-877-407-4675 as soon as possible, we are open 7 days a week, 7am-11pm EST. Unfortunately, it is not possible to cancel orders through our website.

We will do what we can to accommodate your request, but please note that our systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged. They will, however, be subject to our normal FREE returns policy described above should you wish to return them.

Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion. Where we notify you that items are backordered or will be delayed in delivery, your cancellation rights will be specified in our communications to you.

CAN I AMEND MY ORDER WITH YOU AFTER I HAVE PLACED IT?

You may be able to adjust your order before it has been shipped by calling our customer service number on 1-877-407-4675 as soon as possible but once it has been shipped we are unable to make any changes. We are open 7 days a week, 7am – 11pm EST. It is not possible to cancel orders through our website.

If it is too late to cancel your order, you can return any unwanted items for FREE using our SmartLabel™ found in the parcel on the packing slip. Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office. For more information on returns, see our returns policy here.

WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

If you feel that something is wrong with your order please contact us.

HOW DO I KNOW IF MY ORDER WENT THROUGH?

You will receive an email confirmation shortly after you place your order.

You can also view your orders in the 'Order History' area in 'My Account'. Please note, it may take up to an hour for orders to appear here after they have been placed.

If you feel that your order has not been received by us, please contact us

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YOUR ACCOUNT

HOW CAN I CHANGE MY PERSONAL DETAILS?

You can change your billing details, address, email and password easily online in the 'My Account' area.

Remember that your billing address must match the address of the payment card you use on an order otherwise payment may not be accepted.

HOW CAN I CHANGE MY PASSWORD?

You can change your password in 'My Account' by clicking the ‘Change Password’ link. Simply enter your email address and we'll email you a link to change your password.

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BE CARD

WHERE CAN I APPLY FOR THE ‘BE CARD’?

For information about the Simply Be ‘Be Card’ and to apply here

WHAT ARE THE ‘BE CARD’ TERMS AND CONDITIONS?

For the ‘Be Card’ standard terms and conditions click here

To see the ‘Be Card’ Credit Card Agreement click here

HOW DO I MANAGE MY ‘BE CARD’?

You can manage your ‘Be Card’ here

HOW DO I MAKE A PAYMENT TO MY ‘BE CARD’?

To make a payment to your ‘Be Card’, please call 1-855-334-3660 or visit here

HOW DO I EARN POINTS?

For every $1 you spend, you will earn 1 point.

Please note: Only Simply Be ‘Be Card’ holders can earn points. For information on how to apply here

HOW MANY POINTS DO I NEED TO EARN A REWARD?

For every 200 points you collect, you will earn a $10 voucher.

IS THERE A MAXIMUM NUMBER OF POINTS I CAN EARN?

You may redeem a maximum of 1,000 points per billing cycle, which is monthly.

Points not redeemed will be carried over to the next billing cycle.

Points expire 12 rolling months after they are earned if the points have not been converted into Reward Certificates.

Reward Certificates expire 3 months after they have been converted and issued from points.

For information on the terms and conditions of 'Be Card' points click here.

HOW CAN I TRACK MY POINTS?

For information on the points you have earned click here.

You can also find information on the points you have earned when signing in to your Simply Be account and on your monthly billing statement.

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OTHER

IS IT SAFE TO ORDER ONLINE?

It is very safe to order with us at Simply Be! To learn more about the information we collect, how we use it and the safeguards in place we have to protect it, view our privacy policy here.

INTERNET SECURITY

We take steps to try to ensure your personal details remain private. Our privacy policy explains more about what we do.

When you enter the checkout process, the sign-in process, or the account management area, you should be routed through our secure server. Sending information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data.

HOW CAN I SUBSCRIBE TO YOUR E-NEWSLETTER?

If you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.

DO YOU HAVE A SIZING GUIDE?

Determining the correct size is as important as choosing the perfect outfit or separate.

For your convenience, sizing charts and measuring information are provided for all our products.

Click on the sizing guide links that can be found in the footer of this page, and throughout the site, to view the information you need to make a perfect fit. You can also find the link to sizing guides on the product details page.

If you still need help with sizing, please contact us

I HAVE A PROMOTIONAL CODE, HOW DO I USE IT?

When on your Shopping Bag, enter your code in the ‘Add Promotional Code’ box and click ‘Apply’. If the code is valid your promotion will be applied.

If the promotional code is not valid, a message will appear and you can either try again or continue to checkout without applying the promotion. If you are having trouble applying your code we suggest checking if there is an expiry date, minimum order value or particular type of product that the code is applicable to.

WHAT SHOULD I DO IF I’VE FORGOTTEN TO USE MY PROMOTIONAL CODE?

Please contact us and we will do our best to help you.

WHERE CAN I FIND YOUR TERMS AND CONDITIONS?

You can find our Terms and Conditions here. The link can also be found at the bottom of each page throughout the site.

HOW CAN I UNSUBSCRIBE FROM MARKETING EMAILS?

When a marketing email arrives in your inbox, scroll down to the bottom and click on the 'Unsubscribe' link. This will open a browser window which will allow you unsubscribe.

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