Orders and Returns

Delivery Options:

Goods will be sent to the address you specify in your order. If you are ordering more than one item, your goods may be sent to you in instalments. Please wait 7 days before contacting our inquiries team if all your items are not together as your goods may arrive on separate days.

Provided the items you order from us are in stock, we aim to deliver them to the address you specify within 3-12 business days of dispatch from our warehouse in the UK dependant on your choice of delivery method.

Multiple Delivery Addresses:

You may send your order to a different address other than your billing address if you wish. If you want to take advantage of this facility, simply click "Change Address" on the checkout page and "Add New Address" in your Address Book. Please note you can only send items from a single order to one address, whether it is the billing address or an alternative address. Multi address delivery for single orders is not available.

Returning Goods

If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition with all tags attached within 30-days of receipt. Simply Be™ uses SmartLabel™ to make returns easier. Returns are free. Simply attach the SmartLabel™ found on the packing slip to the front of your parcel and either drop it in a mailbox, give it to your postal carrier or drop it off at the Post Office. Please note we cannot accept returns sent by any other method. Original shipping fees are non-refundable. If you have lost or have a damaged SmartLabel™ please contact our inquiries team to arrange a replacement. Every parcel we send out includes a packing slip, which lists its contents. When returning an item or items, please fill in, detach and send back to us the return section of the packing slip, following the 'How to Return an Item' instructions. It's important that you return this, or a copy, with your return, as this information will help us to improve our quality control when we examine the returned goods, as well as facilitate a swift refund. If you don't have your return section, simply write on a piece of paper the item number, your reason for returning and your name, address and make sure you enclose it with the goods. The return will be processed once your goods are received into our UK warehouse. It may take 3-5 working days for the credit to appear on your payment method after the goods have been processed.

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